TERMS AND CONDITIONS

Before you confirm your booking, remember that we are a backpackers hostel and not a hotel.

If you have not stayed in a backpackers hostel before, please have a look into what that might entail.

Check-in starts at 2pm. Check-out is at 10am.

There is a minimum of a two night stay on weekends (Thursday-Friday, Friday-Saturday, Saturday-Sunday).

A photographic drivers license or passport must be shown by all guests over the age of 18 in order to stay.

Children are welcome at Mrs Potts but must be accompanied by adult with the required I.D and book out dormitories privately.

A £5 cash key deposit is to be paid by each person upon check-in so please have this ready.

If you check-out late or lose/break your key, the key deposit will not be refunded.

Guests paying upon arrival cannot split the total over multiple cards.

The whole amount of the remaining balance must be paid via one credit/debit card.

Groups of 6 or more must book directly through us via email and book out whole dormitories. Any groups adding additional beds via third party booking websites may have their whole booking cancelled but will still be charged. 

We DO NOT allow stag/hen parties. Any stag/hen parties who book will be turned away but will still be charged.

Please see below for group terms and please contact us if you have any questions.

INDIVIDUALS AND GROUPS OF UNDER 6 PEOPLE

Cancellations must be made by 2pm, 48 hours before the day of your arrival;

Cancellations after this time will be charged the full amount of the first nights stay. No-Shows are treated as late cancellations.

Deposits are non-refundable or transferable.

GROUPS BETWEEN 6-25 PEOPLE

A 10 % deposit must be paid to secure your booking.

Cancellations must be made by 2pm, 14 days before the day of your arrival;

Cancellations after this time will be charged the full amount of the first nights stay. No-Shows are treated as late cancellations.

Deposits are non-refundable or transferable.

GROUPS OF 26 PEOPLE OR MORE

A 25 % deposit must be paid to secure your booking.

Cancellations must be made by 2pm, 28 days before the day of your arrival;

Cancellations after this time will be charged the full amount of the first nights stay. No-Shows are treated as late cancellations.

Deposits are non-refundable or transferable.

ATTENTION!

A photographic drivers license or passport must be shown by all guests over the age of 18 in order to stay.